Jaya1 Terms and Conditions – Complete Platform Usage Guide

Jaya1 is an online gaming platform offering a wide range of digital entertainment services, including casino games, sports betting, live wagering, and various other game categories designed specifically for players in Malaysia. The platform is operated and maintained by jaya1, and all services offered are subject to the terms and conditions set out in this document.

These Terms and Conditions ("Agreement") govern the relationship between jaya1 and every user who accesses or uses the platform, website, mobile app, or any related services. This Agreement applies together with Privacy Policy and Responsible Gaming Policy us, all of which together form the complete agreement between you and jaya1.

If you do not agree with any part of these Terms and Conditions, you are required to discontinue use of the jaya1 platform. Continued use of the platform following any changes constitutes your acceptance of the updated terms.

2.1 Registration Eligibility

To register and use the jaya1 platform, you must meet all of the following requirements without exception:

• At least 18 years old or the higher legal age limit as required by your local jurisdiction.
• Having full legal capacity to enter into a binding agreement.
• Not a person who has been excluded from this platform or any other gambling platform by court order or regulatory authority.
• Registering only for yourself and not on behalf of any other individual.
• Not act as an agent for any third party in any capacity.

2.2 Account Registration

Each member is only permitted to hold one (1) account on the jaya1 platform only. Opening multiple accounts under the same individual — whether using different names, email addresses, phone numbers, IP addresses, or devices — is strictly prohibited and may result in all associated accounts being suspended or terminated without prior notice, with account balances subject to forfeiture.

During the registration process, you are required to provide accurate, complete, and up-to-date information. jaya1 reserves the right to request identity verification documents (KYC) at any time, and failure to provide the required documents may result in your account being suspended or terminated.

2.3 Password Security

You are solely responsible for keeping your account login details confidential. jaya1 recommends using a strong password and enabling two-factor authentication (2FA) for added security. All activity carried out through your account is your sole responsibility.

Jaya1 accepts a variety of secure and trusted deposit methods for the convenience of Malaysian members. All deposits are processed instantly and funds will be credited to your account shortly after the transaction is confirmed by the bank or payment provider.

Jaya1 does not charge any processing fees for deposits. However, your bank or eWallet provider may impose their own charges, which are beyond jaya1's control. Deposited funds must be used for gaming and entertainment purposes only. Any attempt to use the jaya1 platform for money laundering will be reported to the relevant authorities.

Jaya1 members are entitled to withdraw their cash balance (excluding bonuses) from their account at any time, subject to the following conditions:

• Identity verification (KYC) must be fully completed before the first withdrawal request is processed.
• Withdrawals can only be made to the same payment method used for the deposit, for fraud prevention purposes.
• The minimum withdrawal amount is RM 50 per transaction.
• Daily, weekly, and monthly withdrawal limits may apply depending on your membership level and KYC compliance.
• Jaya1 reserves the right to request additional documents to verify identity before approving large withdrawals.

Approved withdrawals are typically credited to your bank account or eWallet within 5 to 30 minutes for members who have fully completed the KYC process. Any delays caused by the bank or payment provider are beyond jaya1's control.

Jaya1 offers a variety of bonuses and promotions from time to time to reward our members' loyalty. All bonuses offered are subject to the specific conditions set for each promotion, and the following general conditions also apply:

• Wagering Requirement: Each bonus comes with specific wagering requirements that must be met before any winnings derived from that bonus can be converted to cash and withdrawn.
• Bonus Validity Period: Each bonus has a set validity period. Bonuses not used within the specified period will expire and be automatically removed from the account.
• One Active Bonus at a Time: Members may only benefit from one promotional bonus at a time unless otherwise stated in the relevant promotion's terms.
• Promotion Eligibility: jaya1 reserves the right to determine member eligibility for any promotion based on account history, activity level, and other relevant factors.
• Bonus Abuse Prohibition: Any attempt to manipulate or abuse the bonus system — including opening multiple accounts for this purpose — will result in bonus cancellation and action taken against the account.

Jaya1 reserves the right to modify, withdraw, or terminate any promotion at any time without prior notice. jaya1's decisions on all matters relating to bonuses and promotions are final and binding.

The following conduct is strictly prohibited on the jaya1 platform and may result in account suspension or termination without notice, as well as legal action where applicable:

• Opening or using more than one account on the jaya1 platform.
• Providing false, inaccurate, or misleading registration information.
• Using automation software, bots, scripts, or any unauthorized technological tools to play or interact with the platform.
• Colluding with other players to manipulate game outcomes or the bonus system.
• Using the platform for any purpose related to money laundering or financing illegal activities.
• Attempting to hack, disrupt, or interfere with the technical functions of the jaya1 platform.
• Impersonating jaya1 staff or any third party.
• Spreading viruses, malware, or malicious code through the platform.
• Registering an account if you have opted into a self-exclusion program.

Jaya1 uses an advanced detection system to identify and prevent fraudulent activity. Any breach of these provisions will be dealt with firmly and may involve the relevant authorities where necessary.

Jaya1 is deeply committed to responsible gaming and the well-being of all our members. Our platform provides a range of tools and resources to help members stay in control of their gaming activity:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits directly from your account settings.
• Loss Limit: Set a loss limit to ensure you never exceed your allocated gaming budget.
• Session Time Limit: Limit the time you spend on the platform in a single gaming session.
• Time-Out: Take a temporary break from the platform for 24 hours, one week, or one month.
• Self-Exclusion: Exclude yourself from the platform permanently or for a set period if you feel that gaming has negatively impacted your life.

If you or someone you care about shows signs of problem gambling, please seek help immediately. For more information, visit the Responsible Gaming us or contact the jaya1 support team, available 24/7.

Jaya1 takes the protection of your personal data very seriously. All personal information you provide to us is collected, processed, and stored in accordance with our Privacy Policy, which complies with relevant international data protection standards.

Your personal data is used solely for purposes related to the provision of jaya1 platform services, including identity verification, transaction processing, customer support, and improving user experience. jaya1 will not sell or disclose your personal data to third parties without your consent, except where required by law or a competent authority.

For detailed information on how we collect, use, and protect your data, please refer to Privacy Policy us in full.

Jaya1 provides its platform and services on an "as is" and "as available" basis. To the extent permitted by applicable law, jaya1 makes no warranties, express or implied, with respect to:

• The accuracy, completeness, or reliability of any information on the platform.
• The platform's ability to meet your specific needs.
• The continuity, security, or timeliness of the platform's services.
• Any technical errors, interruptions, or data corruption occurring beyond our control.

Under no circumstances shall jaya1's total liability to you for any claim arising from the use of this platform exceed your net deposit amount in the 30 days preceding that claim. jaya1 shall not be liable for any loss of profits, loss of data, indirect, or consequential damages, even if jaya1 has been advised of the possibility of such damages.

10.1 Termination by Member

You may close your jaya1 account at any time by contacting our customer support team. Prior to closure, any valid cash balance (excluding bonuses that have not met wagering requirements) will be returned to you via your registered payment method, subject to completed KYC verification.

10.2 Termination by jaya1

Jaya1 reserves the right to suspend or terminate your account at any time and without prior notice if you have breached any provision of these Terms and Conditions, or if jaya1 suspects fraud, abuse, or illegal activity linked to your account. In such situations, your account balance may be frozen while an investigation is conducted, and jaya1 reserves the right to confiscate the relevant funds if a violation is established.

Jaya1 reserves the right to modify, update, add, or remove any section of these Terms and Conditions at any time at jaya1's sole discretion. Any material changes will be communicated to members via a notice on the website or to the registered email address.

It is your responsibility to review these Terms and Conditions periodically to stay informed of the latest version. The "Updated" date at the top of this page indicates when these Terms and Conditions were last amended. Your continued use of the jaya1 platform after any changes take effect constitutes your unconditional acceptance of the updated terms.

If you have any questions, concerns, or feedback regarding these Terms and Conditions or any aspect of jaya1's services, our dedicated customer support team is available to assist you 24 hours a day, 7 days a week:

• Live Chat: Available directly on the jaya1 platform — the fastest way to get immediate assistance.
• Telegram: Contact us via jaya1's official Telegram channel for a fast response.
• Email: [email protected] — for inquiries requiring detailed written responses.

All our support agents are fluent in Bahasa Melayu and well-versed in the local Malaysia online gaming landscape. We are committed to responding to all inquiries as promptly as possible.