Jaya1 Privacy Policy – Your Personal Data Protection

Jaya1 is an online gaming platform that operates under strict international security and privacy standards. We understand that your personal information is a highly valuable asset and we take this responsibility very seriously. This Privacy Policy has been developed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant global data protection standards.

This document transparently and thoroughly explains the types of personal data we collect, the purposes for which it is collected, how we use it, who it may be shared with, and the rights you hold regarding your personal data. We encourage you to read this Privacy Policy in full before using the jaya1 platform.

This Privacy Policy applies to all services provided by jaya1, including the main website at jaya1.org, the jaya1 mobile app, and all related customer support services. In the event of any conflict between this Privacy Policy and other terms in your agreement with jaya1, this Privacy Policy shall apply specifically to matters concerning privacy and data protection.

Jaya1 collects various types of personal data depending on how you interact with our platform. The data collected can be divided into three main categories:

2.1 Data You Provide Directly

• Registration Information: Full name, email address, mobile phone number, date of birth, and the password you create when registering your account.
• Identity Verification (KYC): Copies of your identity card (MyKad), passport or other identification documents submitted for age and identity verification purposes.
• Financial Information: Bank account number, bank name, credit/debit card details, or digital wallet information you use for deposits and withdrawals.
• Communication: Any messages, enquiries or feedback you send to our customer support team.

2.2 Data Collected Automatically

• Technical Data: IP address, browser type, operating system, screen resolution, and device information.
• Usage Data: Pages you visit, games you play, session duration, access times and dates, and navigation patterns.
• Transaction Data: Records of deposits, withdrawals, wagering, wins and losses on the jaya1 platform.
• Location Data: Approximate location information based on your IP address for security and legal compliance purposes.

2.3 Data from Third-Party Sources

• Verification information from KYC service providers appointed by us.
• Data from payment providers for verification and fraud prevention purposes.
• Information related to gambling exclusion lists or protection lists maintained by regulatory bodies.

Jaya1 uses your personal data responsibly and only for the purposes stated at the time of collection or as set out in this policy. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and maintaining your member account, including processing any changes to your profile information.
• Transaction Processing: Processing deposits, withdrawals, and any other financial transactions you make on the jaya1 platform securely and efficiently.
• Security & Fraud Prevention: Detecting, investigating, and preventing any fraudulent activity, money laundering, game manipulation, or other security breaches that may occur.
• Regulatory Compliance: Fulfilling applicable legal and regulatory obligations, including anti-money laundering (AML) and know your customer (KYC) requirements.
• Customer Support: Answering inquiries, resolving complaints, and providing the technical assistance members require.
• Marketing & Promotions: Sending information about relevant promotions, bonuses, and exclusive offers — only if you have given consent to receive marketing communications.
• Platform Improvements: Analyzing usage patterns to improve user experience, develop new features, and optimize platform performance.
• Responsible Gaming: Monitoring gameplay patterns to detect potential problem gambling and offering appropriate responsible gaming tools to members who need them.

Jaya1 does not sell, rent or trade your personal data to third parties. However, in certain limited situations, we may need to share your information with the following parties:

• Payment Service Providers: Required information shared with banks, credit card companies, and digital wallet operators to process your transactions securely.
• KYC & Identity Verification Providers: Required data is shared with our appointed third-party identity verification service providers to ensure regulatory compliance.
• Game Software Providers: Usernames and game data are shared with third-party game providers as required to enable smooth gameplay.
• Legal Authorities: jaya1 will disclose the required data to government authorities, the police or courts when mandated by Malaysian law or a valid court order.
• Fraud Investigators: In cases of suspected fraud or financial crime, relevant information may be shared with law enforcement agencies or appointed investigation firms.

All third parties we work with are required to comply with strict data protection standards and are only permitted to use shared data for the specified purposes. We do not allow them to use your data for any other purpose.

The jaya1 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform operations such as maintaining login sessions, account security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use our platform — most frequently visited pages, time spent, and any errors encountered — for continuous improvement purposes.
• Functional Cookies: Remembering your preferences and settings such as language, currency, and display settings so you do not need to reset them every time you log in.
• Analytics Cookies: Helping us understand overall platform usage patterns for product improvement and user experience purposes.

You can manage or disable non-essential cookies through your browser settings. However, disabling essential cookies may affect the functionality of the jaya1 platform and your overall gaming experience. For more information on managing cookies, please refer to your browser's help documentation.

Jaya1 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction:

• 256-bit SSL/TLS Encryption: All communications between your device and our servers are encrypted using the highest available encryption standards.
• Two-Factor Authentication (2FA): jaya1 supports and encourages the use of 2FA for all member accounts as an additional layer of protection.
• 24/7 Security Monitoring: Our automated monitoring systems and security team continuously monitor the platform to detect any suspicious activity.
• Strict Access Control: Only authorized personnel who require access to perform their duties may access members' personal data.
• Regular Security Audits: jaya1 conducts regular security audits and penetration testing to identify and address any potential vulnerabilities.
• Data Backup: Critical data is automatically backed up to a secure, separate location to ensure service continuity.

While we take all reasonable measures to protect your data, no security system can guarantee 100% absolute protection. You also play an important role in keeping your account secure by using a strong password and not sharing your login credentials with anyone.

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by jaya1:

Jaya1 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations. The following are our data retention period guidelines:

• Active Account Data: Retained for the duration your account remains active, plus the required period following account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years after a transaction occurs, as required by Malaysia's anti-money laundering laws.
• KYC Documents: Retained for a minimum of 6 years after the business relationship ends, in line with regulatory requirements.
• Support Communication Log: Retained for 2 years after the issue is resolved, for service quality and dispute resolution purposes.
• Cookies & Session Data: Automatically expires after a set period (typically ranging from session-based to 12 months depending on the cookie type).

Once the required retention period has ended, your data will be securely deleted or anonymised so that you can no longer be identified from it. This deletion process is carried out in accordance with strict security procedures to ensure the data cannot be recovered.

Jaya1 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the way we handle data. When significant changes are made, we will:

• Displaying a clear notice on the jaya1 platform's home page.
• Updating the "Last Updated" date at the top of this Privacy Policy.
• In cases of significant changes, we may send a notification directly to your registered email address.

It is your responsibility to review this Privacy Policy periodically. Continued use of the jaya1 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account and discontinue use of the platform.

If you have any questions, concerns, or wish to exercise your privacy rights, our team is available 24 hours a day, 7 days a week:

• Live Chat: The fastest way — available directly on the jaya1 platform with a typical response time of under 2 minutes.
• Telegram: Reach us via jaya1's official Telegram channel for a fast response.
• Email: [email protected] — for privacy inquiries that require a detailed written response.

For data protection complaints that cannot be resolved by jaya1, you also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) through their official channels.